Contact

Real people, real answers. Here is how to reach us.

Last updated: 9 October 2026

At a glance

support@breathelio.com, the fastest way to reach us.
We usually reply within one working day, Monday to Friday.
Returns: Fresh@Work B.V., Zwaag, the Netherlands. Please wait for our confirmation first.

Customer support

Email support@breathelio.com with your order number if you have one. We answer every message, usually within one working day.

WhatsApp: +971 58 501 9168 (Monday to Friday, 9:00–17:00 CET).

Returns

Please wait for our confirmation before sending a return. You arrange and pay for the shipment yourself. Our return address is Lio Returns, c/o Fresh@Work B.V., Jelle Zijlstraweg 128, 1689 ZX Zwaag, the Netherlands. See our Return & Refund Policy.

Company details

Van Lier Group FZCO, DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates, licence number 34775. European representative: Fresh@Work B.V., Zwaag, the Netherlands (KvK 63365243 · VAT NL827497696B01). Full details are in our Legal Notice.

Retail and wholesale

Want to stock Lio in your shop? Visit lioretail.com.

Questions about this policy?

Our team answers every email, usually within one working day.

Email support