Terms & Conditions

The websites breathelio.com and its country domains (together the "Website") are operated by Van Lier Group FZCO, DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates, a free zone company licensed by the Dubai Integrated Economic Zones Authority under licence number 34775 ("Lio", "we", "us").

Our European representative is Fresh@Work B.V., Jelle Zijlstraweg 128, 1689 ZX Zwaag, the Netherlands (KvK 63365243, VAT NL827497696B01). Fresh@Work B.V. also stores, packs and ships our orders within Europe and handles returns.

You can reach us at support@breathelio.com or on WhatsApp at +971 58 501 9168.

These Terms & Conditions apply to every offer we make and every contract concluded through the Website between Lio and you as a customer. By placing an order you confirm that you have read these terms. Our Privacy Policy, Return & Refund Policy and Shipping Policy form part of these terms.

If you buy as a consumer, nothing in these terms limits the rights you have under the mandatory consumer law of the country where you live.

You must be at least 18 years old to buy from us. By ordering you confirm that you are 18 or older. Lio is intended for adults only.

Lio is a wooden or metal mouth diffuser used with flavour cores made from essential oils on a fibre carrier. You draw air through it to taste flavour. Lio contains no nicotine, no tobacco, no battery and produces no vapour or smoke.

Lio is a lifestyle product. It is not a medical device, a medicinal product or a smoking-cessation aid, and it is not intended to diagnose, treat, cure or prevent any condition. We describe and photograph our products as accurately as we can; natural materials such as wood vary in colour and grain, so every device is slightly different. Small differences of this kind do not count as a defect.

Product pages are an invitation to order. When you place an order you make an offer to buy. The contract is formed when we send you an order confirmation by email. We may refuse or cancel an order before shipment if a product is unavailable, if there is an obvious pricing error or if we reasonably suspect fraud. If we cancel, we refund any amount you have paid in full.

Please check your order before you pay. You can correct input errors at any point in checkout before confirming.

All prices are shown in the currency of your region and include VAT where applicable. Shipping costs are shown at checkout before you pay. Prices may change, but the price shown when you placed your order is the one you pay.

We accept the payment methods shown at checkout, which may include credit and debit cards, PayPal, iDEAL, Bancontact, Klarna, Apple Pay and Google Pay. Payments are processed securely by our payment providers; we never see or store your full card details.

Discount codes cannot be combined unless stated, have no cash value and cannot be applied after an order has been placed.

We ship to the addresses and countries offered at checkout. Delivery times shown are estimates; details are in our Shipping Policy. The risk of loss or damage passes to you when the parcel is delivered to you or to a person or pick-up point you nominated. If a parcel is lost or damaged before delivery, we resend or refund it.

If you are a consumer in the EU, EEA or UK, you can withdraw from your purchase within 14 days of receiving the goods without giving a reason. How to do this, what it costs and which exceptions apply is explained in our Right of Withdrawal page, which also contains the model withdrawal form.

On top of your statutory rights, we offer a voluntary 30-day money-back guarantee for used Journey Packs and Starter Packs, subject to the conditions in our Return & Refund Policy. This guarantee does not affect your right of withdrawal or your statutory guarantee.

Our products must conform to the contract. If a product is defective or not as described, you are entitled to repair, replacement, a price reduction or a refund under the statutory conformity guarantee, which lasts at least two years from delivery in the EU. Please report a defect within two months of discovering it by emailing support@breathelio.com with your order number and a photo.

Normal wear, damage caused by misuse, dropping, heat, water, cleaning with unsuitable products or using cores not made by Lio are not defects.

• Use Lio only as described in the instructions supplied with it and on our Website.
• Do not use Lio if you are allergic or sensitive to any of the essential oils listed for a flavour. Stop using it if you feel unwell, dizzy or notice irritation, and consult a doctor if symptoms continue.
• If you are pregnant, breastfeeding, have a respiratory condition or take medication, ask your doctor before use.
• Keep Lio and its cores away from children and pets. Do not swallow cores.
• Lio is a personal product. Do not share your device.

We are liable for damage caused by our intent or gross negligence, for death or personal injury caused by our negligence and under mandatory product-liability law. In all other cases our liability per order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss, to the extent permitted by law. Nothing in these terms excludes liability that cannot be excluded by law.

All content on the Website, including the Lio name and logo, text, images and the design of our products, is owned by us or our licensors and protected by intellectual property law. You may not copy or use it commercially without our written permission.

If you post a review, photo or message, you grant us a free, non-exclusive licence to show it on our Website and channels. Reviews must be honest and lawful. We publish both positive and negative reviews and only invite reviews from customers who bought a product.

If you are not happy, email support@breathelio.com. We acknowledge every complaint within two working days and aim to resolve it within 14 days. If we cannot reach a solution together, you may contact the consumer authority or an alternative dispute resolution body in your country.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. If you are a consumer living in the EU, the EEA or the UK, you keep the protection of the mandatory consumer laws of the country where you live, and you may also bring proceedings in the courts of that country.

We may update these terms from time to time. The version published on the Website when you place your order applies to that order. If a translation differs from the English version, the version in your language prevails to the extent that is more favourable to you.